New 311 service request will streamline parking complaints to improve response times for resident requests and the removal of abandoned vehicles

Baltimore, MD (July 28, 2025) – Mayor Brandon M. Scott and Department of Transportation Director Veronica P. McBeth, along with Councilman Ryan Dorsey and representatives from the Mayor’s Office of Performance and Innovation, the Baltimore City Office of Information and Technology, and 311 announced today the launch of a new, unified parking complaint service request within the 311 system.  This initiative aims to significantly improve response times, enhance efficiency, and provide better customer service for Baltimore residents.

“This new system is going to make it easier for residents to report abandoned vehicles in their neighborhoods—and improve our response time, so we can get those vehicles off the street faster,” said Mayor Brandon M. Scott. “I’m grateful to all of the city agencies who came together, working with the Transportation Committee, to deliver this solution. This is yet another way our administration is improving service delivery for our residents.” 

The unified service request (SR) combines the existing ‘48-Hour Abandoned Vehicle’ SR with the ‘Parking Complaint’ service request.  Effective today, residents will now utilize the comprehensive ‘Parking Complaint’ service request in 311 to report all parking issues, including abandoned vehicles. 

City agencies including BCDOT, the Mayor’s Office of Performance and Innovation, BCIT, and 311 worked with the Transportation Committee and Councilman Ryan Dorsey to develop this unified request.   The new SR consolidates all parking-related complaints under a single, intuitive option within the 311 system for streamlined reporting, significantly improving efficiency and overall customer service.

“It seems simple, updating a set of 311 questions about parking, but it’s really just the face of a total reworking of how parking enforcement should operate,” said Councilman Ryan Dorsey.   “This results from a positive collaborative process of turning City Council members’ constituent cases into transformative change at a City agency.”

Residents can access the new unified parking complaint service request by dialing 311, using the 311 mobile app, or visiting the 311 website at Baltimore 311 Home.  When reporting a parking complaint, residents will be guided through a series of prompts to provide necessary details, such as location, type of violation, and any relevant descriptions.

The City of Baltimore is committed to leveraging technology and innovative solutions that enhance the quality of life for residents.  This new 311 feature is another example of how residents can easily connect with city services and information.

About Baltimore’s 3-1-1 system:

• Baltimore was the FIRST city nationwide to deploy 3-1-1 as a non-emergency telephone number on October 2, 1996.
• Baltimore's first service request was logged on February 13, 2001, for ‘Inadequate Street Lighting’ under a pilot program with the Department of Transportation.  The citywide 3-1-1 Call Center did not officially open until March 28, 2002. 
• From July 1, 2024, to June 30, 2025, a total of 1,086,544 service requests were created, of which 201,709 were received via website and mobile apps.

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